Customer care
Questions
The things people actually ask, answered without marketing around them.
What is Solira Natural?
A short, edited line of sports nutrition: protein, creatine, amino acids, electrolytes, pre-workout and recovery. twenty-two products across six categories, made in the United States and tested by lot.
Deliberately small. There is no fat burner, no testosterone support, no mass gainer, and three flavours in the entire range.
What does “tested by lot” mean?
Every production run is sent to an independent laboratory before it ships, and checked for identity, purity and banned substances — not a one-off certificate for a formula, but the specific batch in the tub you receive.
Where do you ship, and what does it cost?
The United States only. $9.99 flat, free at $200 and above, and free on every Build a Box. Orders placed before 2pm ET on a business day leave Florida the same day. Transit is usually 2 to 6 business days.
Do you charge sales tax?
On FL addresses only, at 7% of the product subtotal. Shipping is not taxed. Everywhere else, no sales tax. The exact figure appears at checkout before you pay.
How does Build a Box work?
Pick 4 products. They arrive together every month for 4 months, at 20% off with free shipping every time.
The catch, stated plainly: it is a 4-month commitment and the contents are locked for the term. It then ends by itself — no auto-renewal, nothing to remember to cancel.
You can still cancel early by emailing us. We stop the remaining boxes, charge no fee, and do not claw back the discount on boxes already sent.
Can I change what is in my box?
Not within a term — the four products are fixed when you sign up, which is what keeps the price and the packing predictable. To change them, cancel and start a new box.
Can I return something?
Unopened product, within 30 days, for a full refund. Opened supplements cannot come back for a change of mind — a broken seal on an ingestible cannot be resold. Anything damaged, wrong or faulty we fix at our cost, sealed or not. The returns page has the detail.
Is my card safe?
Card details go directly to Stripe and never pass through our servers. We also do not tell Stripe what you bought — the payment carries the amount, an order number and your delivery details, nothing more. See the privacy policy.
Do I need an account?
No, and there is not one to make. Checkout takes your details each time, your bag lives in your own browser, and there is no password to forget.
Are these products right for me?
We cannot answer that, and anyone selling supplements who says otherwise is overreaching. These are food products, not medicine. If you are pregnant, nursing, on medication or managing a condition, ask your doctor first.
Something else?
hello@soliralife.com. A person reads it.
Anything here unclear, or not covering your situation? Write to hello@soliralife.com and a person will answer.
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