Shipping & delivery

Standard

$9.99 flat, on any order under $200

Free shipping

On every order of $200 or more, before tax

Build a Box

Free shipping on every box, at any subtotal

One flat rate, whatever the weight and wherever in the country it goes. We do not run shipping as a profit centre and we do not discount it as a promotion.

The United States only, including Puerto Rico and DC. We do not currently ship internationally, and we cannot ship to freight forwarders. Checkout will not accept a non-US address.

We can ship to a PO box, though a street address arrives faster and is easier to trace if something goes wrong.

Order placed

Before 2pm ET, Monday to Friday — ships the same day

After the cutoff

Ships the next business day

Weekends & holidays

Ships the next business day

Transit, estimated

2 to 6 business days, depending on distance from Florida

Transit time is the carrier’s, not ours, and it is an estimate rather than a promise. Weather, holidays and carrier backlogs move it. What we control is the day it leaves, and that we hold to.

You get a tracking number by email as soon as the label is scanned by the carrier — not when it is printed, which is why the email sometimes arrives a few hours after the shipping confirmation.

If tracking has not moved for five business days, write to us. That is usually a scan that got missed rather than a lost parcel, but we would rather chase it than have you wonder.

We collect sales tax on orders shipped to FL, at 7%, calculated on the product subtotal. Shipping is not taxed. Orders to every other state carry no sales tax, and the checkout shows the exact figure before you pay.

• Arrived damaged. Send a photo of the parcel and the product within 7 days of delivery. We replace it. You do not need to send the damaged item back.
• Wrong item. Our error, our cost — we ship the right one and cover return postage on the wrong one.
• Marked delivered, not there. Check with the household and neighbours first, then tell us. We will open a carrier trace, and if it does not turn up we replace it once.
• Wrong address entered. Tell us straight away. Before it ships we can fix it for free; after it ships we cannot redirect it, and it has to come back to us before we can resend.

Shipping questions go to hello@soliralife.com. Include your order number — it looks like SN-1042 and it is in your confirmation email.

Solira Natural is a brand of Natural, a registered trade name of Natural Food Distributors LLC.