Returns & refunds

Window

30 days from delivery

Condition

Unopened, seal intact, in the original container

Return postage

Yours, unless the fault was ours

Refund

Back to the original card, 5–10 business days after we receive it

Restocking fee

None

These are ingestible products. Once a seal is broken we have no way to prove what happened to a tub between your kitchen and our shelf, so it cannot be resold and it cannot be returned to stock. That is a food-safety rule, not a restocking policy, and no retailer of consumables can honestly work otherwise.

So: opened product is not returnable for a change of mind. It absolutely is returnable if something is wrong with it — see below.

A sealed tub that is damaged, leaking, mislabelled, past date on arrival, or simply not what you ordered is our problem regardless of the window. So is product that is visibly not right when you open it — clumped solid, off-colour, wrong smell.

Email us with your order number and a photo. In most cases we do not ask for the item back — we replace it or refund it and cover the postage either way. We would rather be occasionally wrong about a replacement than make you post a leaking tub across the country.

We do not accept returns because a flavour was not to taste. Three flavours exist across the whole line, every one is named on the product page, and unflavoured protein tastes like thin milk — we say so on the page rather than selling around it.

We also cannot refund on the basis of results. These are food products, not medicine, and nothing on this site claims a specific outcome for a specific person.

• Email hello@soliralife.com with your order number and what you are sending back.
• We reply with a return address and confirm the refund amount before you post anything.
• Send it with tracking. Without it we cannot prove it arrived, and an untracked parcel that goes missing cannot be refunded.
• We refund within two business days of it landing. Your bank then takes its own 5 to 10 business days to post it — that part is out of our hands.

Refunds go back to the card that paid. We cannot refund to a different card, to store credit you did not ask for, or to a bank transfer.

A refund covers what you paid for the product plus any sales tax on it. The original shipping charge is refunded only when the return is our fault. If the order qualified for free shipping and a partial return drops it below the threshold, we do not retroactively charge you for the shipping.

Individual boxes follow the same rule: unopened product back within 30 days. Cancelling the subscription itself is a separate thing and is covered on the cancellation page — you can stop future boxes at any time, and we do not claw back the discount on boxes already sent.

Solira Natural is a brand of Natural, a registered trade name of Natural Food Distributors LLC.